Effiziente Verwaltung (Efficient public administration)

– Strategies for process optimisation, digitalisation and cutting red tape

2026, Haufe Verlag – published in German

About the book

Budget deficits and skills shortages: a new strategy

In 2024 German local authorities recorded a deficit of 24.8 billion euros while more than 100,000 posts stood vacant. These figures mark more than a budget crisis – they reveal a systemic overload that traditional means cannot resolve. What authorities need is not another round of savings but a fundamental realignment of the way they work.

Who is this book for?

The book is written for senior managers and for those who take decisions and carry responsibility at every level of public administration, for HR leads and for organisational developers looking for lasting solutions beyond across-the-board budget cuts. It addresses everyone who understands that the current challenges call for structural answers and who is prepared to question established habits of thought.

The core problem: the loop of overload

Undifferentiated perfection as an efficiency trap: The real problem lies not in a lack of resources but in a systematic error of reasoning: the claim that every task must be performed to the best possible standard. Senior managers have become advocates for their tasks instead of managers of their resources. Every task is handled with the same degree of care, regardless of its relevance to citizens or its actual benefit.

The fatal spiral: With demands rising and resources shrinking, this perfectionism leads straight to paralysis. Fewer staff and an unchanged workload mean longer processing times, higher sickness rates and declining service quality – inefficient processes cost more in the end than efficient ones, both in working time and in citizen satisfaction.

The solution: the systematic triad

Focus on tasks instead of treating all alike

Systematic task analysis sets deliberate priorities between strategically important tasks, standard tasks and basic tasks.

Focus on tasks instead of treating all alike

Not all administrative services contribute the same value for citizens. A systematic task analysis distinguishes between strategically important tasks with a strong bearing on citizens, which deserve the gold standard; important standard tasks, which call for appropriate quality at reasonable effort; and subordinate tasks, for which a basic standard is enough. This differentiation makes it possible to concentrate resources deliberately on what matters.

Systematic process optimisation

Optimised administrative processes remove duplication and breaks between systems and create clear workflows.

Systematic process optimisation

Many authorities organise themselves around responsibilities rather than around processes. The result is breaks between the systems used by different departments, redundant checks that add no value and unnecessary rounds of coordination. Systematic process optimisation eliminates activities that create no value and produces lean, citizen-friendly workflows with clear end-to-end accountability.

Automation as the engine of efficiency

Robotic Process Automation (RPA) handles recurring tasks quickly and cheaply and noticeably relieves the pressure on staff.

Automation as the engine of efficiency

Robotic Process Automation (RPA) offers practical solutions for recurring administrative tasks that can be standardised: quick to implement, low in investment cost and immediate in effect. Modern automation technology makes it possible to process millions of cases while freeing staff for work that adds value.

A structured approach to transformation

A systematic approach instead of isolated measures: The book brings the three levers together in a carefully considered method for administrative modernisation. Organisational analysis assesses structures and the interfaces within cross-cutting processes. Systematic task assessment allows differentiated quality standards to be developed according to value contribution and resource requirements. Process optimisation concentrates on eliminating waste and identifying potential for automation.

Practical, step-by-step guidance

Quick wins that can be implemented at once: The book offers more than analysis – it provides concrete instruments for day-to-day work. From task portfolio analysis through end-to-end process review to the pragmatic digitalisation of standardised routine processes, senior managers will find systematic guidance they can apply immediately.

Leading transformation successfully: Particular attention is given to overcoming resistance and to guiding organisational change professionally. The book shows how cultural change succeeds and how even sceptical staff can be won over to efficiency gains.

The strategic framework

From crisis to an opportunity for modernisation: The current situation marks a turning point that makes new approaches not merely possible but necessary. Authorities have the chance to come out of the crisis stronger and to lay the foundations for citizen-focused work that is fit for the future.

What the book adds in practice

Readers acquire the ability to recognise the system trap and break out of it, to assess tasks systematically by the value they contribute, to steer resources strategically rather than merely administer them, and to lead transformations successfully. The book combines uncomfortable truths with concrete solutions and offers an unsparing analysis of the system instead of politically correct surface treatment.

This book is more than a specialist title – it is a wake-up call and an action plan for everyone who wants to strengthen our democracy through public authorities that are able to act. The systematic triad of task review, process optimisation and automation offers a lasting way out of the loop of overload and makes it possible to save resources while improving service quality for citizens.

 

To be published in 2026 by Haufe Verlag