In practice, the opposite tends to happen: public authorities pile initiative on top of initiative, and not a single old task ever falls away.
Perspectives
Digitalisation Without Impact: When Public Authorities Only Rebuild Old Processes Online
A digital form does not replace a rethink. Taking an overloaded process online simply produces an overloaded process online. Few terms are cited as a solution in public authorities as often as digitalisation.
The Job Description: The Foundation of HR Work That Is Too Often Out of Date
Ask for the current job description of a particular post in a public authority, and the answer is often disappointing. The document exists, but it dates from a time when the tasks
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